GOODFRIENDZ

 

R-E-S-P-E-C-T

1.) Arrive 10 minutes before class, 15 if you need to pay, or your spot may be forfeited.  If you will arrive after the start of class, please email deskdiva@bethefitfriend.com otherwise your spot may be forfeited

2.) Scan in at the Tiki (using our app or by specifically talking with our Desk Diva and letting her know you're there.  *ALL NEW check-in via our updated app as far away as the parking lot!  Just be sure to turn on location services & notifications for the app in your phone settings!)

3.) Do not wear street shoes in Aerobics rooms, change into your workout shoes upon arrival.  We have space to store - or even leave - your belongings (unless otherwise specified, e.g. COVID)

4.) Wear deodorant & deodorize your sneakers Seriously.  Sweaty Aerobics rooms + body/foot odor or heavily scented food causes severe nausea (we have spray if you forgot!) 

5.)  Attend the class for which you sign up to facilitate safe, efficient class & capacity management.  This includes signing up for Virtual vs. In-Studio classes.  Late cancel fees apply when switching from In-Studio to Virtual, if done inside the cancelation window.  Always email us with questions/requests at ahead of time.

6.)  FFS has a zero-tolerance policy for no shows, in-person and virtual. and waitlists count as registrations.  Fees and booking suspensions apply to all service purchases.  If you're on a waitlist, ensure notifications are enabled or that you regularly check your app as this will not be an acceptable excuse for missing a class.

 

7.)  Cancel 4 hours before class (10 hours before early morning classes 5-730am)* to allow other FRIENDz to join in a timely manner, otherwise, late cancel fees apply for all service purchases, including babysitting and from waitlists up to an hour before class.  Note, *Specialty, Workshopz & all other non-general classes are non-cancellable.  Basically, please wait to sign up until you're sure of your availability.  Fee details will be provided upon request at any time, but they will always be at least the current cost of a drop-in class)

8.)  You may be removed from a class for any reason deemed fit by FFS staff, including but not limited to violation of policies or other unwelcomed behavior

Friendly reminder:  Any "1-10" reviews and feedback given through our "rating" campaigns (text or email) may be shared publicly and always feed into our overall NPS rating, managed by a 3rd party.  Any issues you'd like resolved, always ask us personally! :)

PURCHASE policies

 
  • Purchases are non-refundable,* refunds given in studio credit only

  • Any approved account credits must be used within 30 days

  • ​Discounts are not retroactive
  • Promos may not be combined with standard discounts (e.g. "Memorial Day Sale" + "Family Discount")

  • Booking privileges will be suspended if payment is declined for any reason (auto-pay or fees)

    • $20 reinstatement fee automatically charged after 5 days of unsuccessful auto-pay/fee charge attempts

package policies

 
  • ​Packages & Memberships are for individual use only, non-transferable​

  • Expiration clock for 10-Class Pass begins upon first use

  • Memberships begin on payment date (auto-pay schedule)

  • Non-contract memberships require a minimum of 30 days notice to cancel, otherwise next auto-pay will process before final cancellation

  • Expiration extensions allowed for medical conditions only, contact us for details

  • Packages are good for specified categories of classes only

  • Memberships (e.g. auto-pay only) may be put on hold once per contract term, for a monthly fee to be paid prior to hold and charged monthly until the pre-determined end date.  Email with questions

  • Reinstatement fees apply for rejoining if you've previously broken a contract to cancel

Last & most important, Fit FRIENDzy Studios has a 100% Satisfaction guarantee.  If for any reason you are unsatisfied with our Service, we simply ask that you meet with us so we can improve our ways, and then we will happily terminate any agreements we've made with each other.