Policies | Fit FRIENDz CONNECT
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BEGREAT

  1. Read this page before your first class.

    • Arrive early, check in, change your shoes​

  2. Cancel 12 hours before classes.  Specialty classes are not cancellable

  3. Fees are automatically charged.  $16 fee for all unlimited passes, purchase option is otherwise forfeited (drop-in, 10-class pass, etc.)

  4. We’re human too. When life happens, email us if you are running late or if you cannot make a class. That said, with respect for all FRIENDz & FRIENDz-Leaderz' time, beginning August 1, 2023, we will waive at most 2 late cancels per calendar month, so long as we are contacted BEFORE the start of class. No exceptions. We recommend waiting to sign up until you are sure you can attend! Email or phone calls are the only acceptable methods for fee waiving.

  5. ​Refunded fees are given in account credit only (eg the automated fee is charged upon cancel or no show, but we agree to refund)

  6. Attend the class for which you sign up to facilitate safe class & capacity management.  This includes signing up for Virtual vs. In-Studio classes.  Late cancel fees apply when switching from In-Studio to Virtual if done inside the cancelation window

  7. FFS has a zero-tolerance policy for no-shows, in-person and virtual, and waitlists count as registrations.  Fees and booking suspensions apply to all service purchases.  If you're on a waitlist, ensure notifications are enabled or that you regularly check your app as this will not be an acceptable excuse for missing a class (you wouldn't want to lose out if someone else didn't cancel, right?)

  8. You may be removed from a class for any reason deemed fit by FFS staff, including but not limited to violation of policies or other unwelcomed behavior

PURCHASEPOLICIES

purchase policies

beginning August 1, 2023, we will be adding a 4% convenience fee for all credit card purchases. You can easily avoid this fee by adding ACH (checking account) as your default payment. Chat with us right here to learn how!

  • Purchases are non-refundable, refunds given in studio credit only

  • Any approved account credits must be used within 30 days

  • ​Discounts are not retroactive

  • Promos may not be combined with standard discounts (e.g. "Memorial Day Sale" + "Family Discount")

  • Booking privileges will be suspended if payment is declined for any reason (auto-pay or fees)

    • $5 insufficient funds fee for all declined charges. We are now charged a fee for insufficient funds, as such this fee will be transferred to your account and must be paid prior to release of suspended booking privileges.

PASSPOLICIES

package policies

  • ​Passes & Memberships are for individual use only, non-transferable​

  • Expiration clock for Passes vary, read purchase details

  • Memberships begin on payment date (auto-pay schedule)

  • Non-contract memberships require a minimum of 30 days notice to cancel, otherwise next auto-pay will process before final cancellation

  • Expiration extensions allowed for medical conditions only, contact us for details

  • Passes are good for specified categories of classes only

  • Only 12 Month Memberships may be put on hold, and only once per contract term, for up to 2 months with a monthly fee to be paid prior to hold and charged monthly until the pre-determined end date.  Email with questions

  • Reinstatement fees apply for rejoining if you've previously broken a contract to cancel

Last & most important, Fit FRIENDzy Studios has a 100% Satisfaction guarantee.  If for any reason you are unsatisfied with our Service, we simply ask that you meet with us so we can improve our ways, and then we will happily terminate any agreements we've made with each other.

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