Yes, We Are Open!
"Those first few steps down the stairs, toward the lights ...
It's in that moment I finally know,
I am home."
What seemed like an insurmountable, moment in time, is finally coming to an end. While seemingly everything, truly everything, has changed ... we find such comfort in knowing we are now able to come together again in our home.
While we are SO excited to announce that our virtual offerings will continue (and some are even streamed from live classes!), we are also now OPEN with extremely thoughtful processes and very limited capacity.
Be sure to join our blog so you're always in the know.
One thing you can count on in all of this, is that you WILL STILL FEEL LIKE YOU'RE HOME.
We do also still suggest you invest in a functioning home gym set-up (check out our Amazon shopping list for ideas!) as Virtual classes are here to stay and open up SO many doors to FRIENDz near and far!
Love, light, and HECK YEA!!!
Lauren "Pigtails" Caparso
1.) Arrive 10 minutes before class, 15 if you need to pay, or your spot may be forfeited. Please do not arrive earlier than 15 minutes before your scheduled start time during the COVID extravaganza 😃
2.) Scan in at the Tiki (using our app or by specifically talking with our Desk Diva and letting her know you're there. *ALL NEW check-in via our updated app as far away as the parking lot! Just be sure to turn on location services & notifications for the app in your phone settings!)
3.) Do not wear street shoes in Aerobics rooms, change into your workout shoes upon arrival. We have space to store - or even leave - your belongings (unless otherwise specified, e.g. COVID)
4.) Wear deodorant & deodorize your sneakers. Seriously. Sweaty Aerobics rooms + body/foot odor or heavily scented food causes severe nausea (we have spray if you forgot!)
5.) Cancel 12 hours before class* to allow other FRIENDz to join in a timely manner, otherwise, late cancel fees apply for all service purchases (fee details will be provided upon request at any time but they will always be at least the current cost of a drop-in class), including babysitting and from waitlists up to an hour before class. Note, *Specialty classes are non-cancellable. Basically, please wait to sign up until you're sure of your availability.
*Note - we have a zero-tolerance policy for late cancel and no shows at this time. With drastically limited capacity and waitlists on nearly all classes, it's simply impossible to allow such behavior. SImply wait to register for classes if you ever feel you may not be able to attend. Additionally, Management reserves the right to apply Scheduling suspensions for any policy abuse 😨
6.) Attend the class for which you sign up to facilitate safe, efficient class & capacity management. This includes signing up for Virtual vs. In-Studio classes. Late cancel fees apply when switching from In-Studio to Virtual, if done within the 12 hour window. Always email us with questions/requests at ahead of time.
7.) FFS always has a zero-tolerance policy for no shows. and waitlists count as registrations. Fees and booking suspensions apply to all service purchases. If you're on a waitlist, ensure notifications are enabled or that you regularly check your app as this will not be an acceptable excuse for missing a class.
8.) You may be removed from a class for any reason deemed fit by FFS staff, including but not limited to violation of policies or other unwelcomed behavior
Note, details behind fees, etc. provided any time upon request!
Friendly reminder: Any "1-10" reviews and feedback given through our "rating" marketing campaigns (text or email) may be shared publicly and always feed into our overall NPS rating, managed by a 3rd party. Any issues you'd like resolved, always ask us personally! :)
Purchases are non-refundable,* refunds given in studio credit only
Any approved account credits must be used within 30 days
- Discounts are not retroactive
Promos may not be combined with standard discounts (e.g. "Memorial Day Sale" + "Family Discount")
Booking privileges will be suspended if payment is declined for any reason (auto-pay or fees)
$20 reinstatement fee automatically charged after 5 days of unsuccessful auto-pay/fee charge attempts
Packages & Memberships are for individual use only, non-transferable
Expiration clock for 10-Class Pass begins upon first use
Memberships begin on payment date (auto-pay schedule)
Non-contract memberships require a minimum of 30 days notice to cancel, otherwise next auto-pay will process before final cancellation
Expiration extensions allowed for medical conditions only, contact us for details
Packages are good for specific category of classes only
Memberships (e.g. auto-pay only) may be put on hold once per contract term, for a monthly fee to be paid prior to hold and charged monthly until the pre-determined end date. Email with questions
Reinstatement fees apply for rejoining if you've previously broken a contract to cancel
Last & most important, Fit FRIENDzy Studios has a 100% Satisfaction guarantee. If for any reason you are unsatisfied with our Service, we simply ask that you meet with us so we can improve our ways, and then we will happily terminate any agreements we've made with each other.