Everyone has the same questions about gyms and fitness classes and why we're different, don't be shy! Chat with us NOW, we want to help you! But here are a few common questions to save you some time :)
Frequently asked questions
Fit FRIENDzy Studios App password isn't working!?
No worries. Regardless of what app/program you're using, there's an instant way to reset any passwords!
Wix App password isn't working!?
Website (bethefitfriend.com) password isn't working!?
Mindbody (schedule) via web browser password isn't working!?
My schedule is blank in the app!!!!!???
Are super promising! Just remember to cancel if you can't make it because it counts as a registration
Can I sign up my friend who is new to the studio?
This can only be done via the web, not the app.
Are there no show or late cancel fees for VIRTUAL classes?
Yes. Our staff makes time for these classes the same way you do
What are the no show & late cancel policies & fees?
Cancelation window is 12 hours for all live classes. Otherwise a $16 fee (for general classes) or $8 fee (virtual classes) applies. This INCLUDE waitlists (if you are let in from a waitlist up to 1 hour before the class, you will be charged for not showing or canceling)
Can I get a refund?
All purchases are final. You MAY be eligible to receive an account credit if you request a return for a class or pass within 24 hours of purchase, subject to approval. All account credits much be used in 30 days.
Can I cancel my membership?
Memberships offer steep discounts for those who commit to themselves for the contract term (typically 6 months*).
Can I put my membership on hold?
Yes! We offer the benefit of placing your membership on hold for any reason! This benefit is offered once per 6 month contract, and is $20 per month (no prorated).
Where can I find your full list of policies?
What safety precautions are you taking due to COVID?
We sanitize with virus-rated disinfectants and require all UNVACCINATED students and staff to WEAR A MASK.
What do I do if I come in contact with someone known to have COVID?
You must produce a NEGATIVE COVID TEST (email to firstname.lastname@example.org) NO SOONER THAN 5 DAYS AFTER CONTACT
I'm new to aerobics, gyms, or fitness classes, where do I start?
We love this question! So, first and foremost, we really think you should chat with us right here and let us know you're thinking about coming. What we care about is learning what makes YOU happy. What comes easily to you? What kinds of activities do you enjoy outside fitness classes? We are most certainly not for everyone, but we are for a super special group of ones and we can definitely guide you toward a few best first options! :)