ASKUS

Everyone has the same questions about gyms and fitness classes and why we're different, don't be shy!  Chat with us NOW, we want to help you!  But here are a few common questions to save you some time :)

Frequently asked questions

passwords

Fit FRIENDzy Studios App password isn't working!?

No worries. Regardless of what app/program you're using, there's an instant way to reset any passwords! Fit FRIENDzy Studios App (scheduling, VOD): 1-Tap profile 2-Tap Sign in 3-Tap "forgot your password"



Wix App password isn't working!?

No worries. Regardless of what app/program you're using, there's an instant way to reset any passwords! Wix App (website access, challenges, VOD, blog, etc.): 1-Tap "I Already Have a Wix Account" 2-Select either "log in with email" to do a password reset, or select one of the 3 integrated login options if that's what you used when you registered (we suggest trying "log in with email" first if you're unsure)



Website (bethefitfriend.com) password isn't working!?

No worries. Regardless of what app/program you're using, there's an instant way to reset any passwords! Website Access (challenges, VOD, blog, etc.): 1-go to www.bethefitfriend.com 2-select "log in" at upper right (on pc) or via the 3 dash menu bar (mobile) 3-if you didn't create your account with google, select "log in with email" 4-select "forgot password?



Mindbody (schedule) via web browser password isn't working!?

No worries. Regardless of what app/program you're using, there's an instant way to reset any passwords! Mindbody online (scheduling): 1-go to www.fitfriendzystudios-schedule.com 2-click "my info" 3-click "need new password?"



schedule

My schedule is blank in the app!!!!!???

You're logged out :). This can happen periodically when the app itself or your phone runs updates. Have no fear, no one has ever been canceled out of their classes without their knowing! 1-Open the app 2-Tap the Profile icon 3-Sign in



Waitlists

Are super promising! Just remember to cancel if you can't make it because it counts as a registration



Can I sign up my friend who is new to the studio?

This can only be done via the web, not the app. 1-go to www.fitfriendzystudios-schedule.com 2-When you select a class, you will see a toggle after "make reservation for" it will give you the option of "myself" or "someone else" ... select "someone else" 3-input their name 4-pay for this client (note, the only option will be as if they are new (50% off). If they are not new, ask them to register via the info they previously used 5-be SURE to arrive 15 minutes early, at a minimum, so we may complete your friend's profile and liability info



policies

Are there no show or late cancel fees for VIRTUAL classes?

Yes. Our staff makes time for these classes the same way you do



What are the no show & late cancel policies & fees?

Cancelation window is 12 hours for all live classes. Otherwise a $16 fee (for general classes) or $8 fee (virtual classes) applies. This INCLUDE waitlists (if you are let in from a waitlist up to 1 hour before the class, you will be charged for not showing or canceling) Fit FRIENDzy Studios has a zero tolerance policy for no shows, this includes ACCIDENTALLY signing up for live classes when you meant virtual. Please pay CLOSE attention to your registrations, we try to make it as obvious as possible :) We allow 1 waived late cancel per format (live and virtual) per calendar month



Can I get a refund?

All purchases are final. You MAY be eligible to receive an account credit if you request a return for a class or pass within 24 hours of purchase, subject to approval. All account credits much be used in 30 days.



Can I cancel my membership?

Memberships offer steep discounts for those who commit to themselves for the contract term (typically 6 months*). As such, we much prefer to work with you and help you preserve the benefits of your contract, even if it means putting your membership on hold (see "Can I put my membership on hold"?) If a hold won't work, we're happy to cancel your membership for a fee. The fee may be as high as a cummulative history of the difference between the amount of classes & services you used, as if they were a la carte (e.g. drop in's). *Note, we now offer no-contract memberships. These memberships simply require 30 days notice for cancel.



Can I put my membership on hold?

Yes! We offer the benefit of placing your membership on hold for any reason! This benefit is offered once per 6 month contract, and is $20 per month (no prorated).



Where can I find your full list of policies?

https://www.bethefitfriend.com/policies



Where can I find your Privacy Policy?

https://www.bethefitfriend.com/privacy-policy



COVID

What safety precautions are you taking due to COVID?

We sanitize with virus-rated disinfectants and require all UNVACCINATED students and staff to WEAR A MASK.



What do I do if I come in contact with someone known to have COVID?

You must produce a NEGATIVE COVID TEST (email to deskdiva@bethefitfriend.com) NO SOONER THAN 5 DAYS AFTER CONTACT



newbies

I'm new to aerobics, gyms, or fitness classes, where do I start?

We love this question! So, first and foremost, we really think you should chat with us right here and let us know you're thinking about coming. What we care about is learning what makes YOU happy. What comes easily to you? What kinds of activities do you enjoy outside fitness classes? We are most certainly not for everyone, but we are for a super special group of ones and we can definitely guide you toward a few best first options! :)